Strategic Partner Manager

Company Supermercato24
Location Milan, Italy

Inside the Business Development team, the Strategic Partner Manager will report directly to the Head of Business Development and he/she will be responsible for the performance, evolution and success of our Large-scale retail partners for both the marketplace and white label collaboration. On top of it, he/she will need to strengthen the relationship in order to drive upsell and business growth. He/she will have assigned a portfolio of retailers and will be the spoc inside and outside the organization for the end to end in life management of the account.
The main responsibilities and activities in full details will be:

  • Manage the relationship ensuring the partner collaboration, fostering loyalty to our services and plan expansion.
  • Full accountability on revenue and margin targets for the assigned retailers leveraging the following metrics and means:
    • conversion rate optimization
    • customer experience improvement
    • catalog optimization
    • CRM tactics
  • Exploit partner potential winning its trust and commitment towards our services
  • Being perceived as trustworthy thanks to a good commercial standing and solid analytical skills
  • Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
  • Coordinate with other teams in order to ensure we are delivering the best experience to our customers and that we are fully exploiting our potential.
  • Lead launch process for new partners joining the Supermercato24 marketplace, overseeing catalog setup, marketing, PR and operations
  • Carry on quarterly review with insightful analysis and a consulting approach in order to deepen our knowledge of the partner needs and don’t miss any opportunity
  • Identifying new services and features to be integrated in our platform and drive adoption with our retail partners
  • Research new and existing partners

What we offer:

  • Well-funded start-up, which means the medium-term security of investments and network combined with freedom, power, responsibility and zero bureaucracy;
  • Create something that can change the life of millions of people
  • Opportunity to create something from scratch and potentially build up your own team going forward;
  • Why you should join us now: we are growing very fast and the earlier you join the higher the rewards
  • We have top of the pops investors, an amazing team, sky-high ambitions;
  • If scaling or doing 10X is for you an understatement, you are the perfect match and you shouldn’t think twice since there are not many chances like this in Europe right now;
  • We are working in a huge industry that hasn’t been much touched by the last 20 years of innovation, we want to bring all of that at once;
  • If you are interested in Big Data, we are building one of the most data-intensive company that could exist;
  • Opportunity to answer unique questions that only an online grocery crowdsourced delivery service can have. A handful of companies are doing this (Amazon, Instacart, Google) and you will be part of one of them;
  • Unparalleled power, freedom, learning, personal growth and reward;
  • Master of science in engineering, business administration or other analytical/scientific background;
  • Ability to communicate succinctly and effectively with key stakeholders across multiple channels;
  • Passion for the customer and shopper experience;
  • Very good multi-tasking skills;
  • Business acumen and solid analytical skills;
  • Team-oriented mindset and willing to jump in to help wherever and whenever needed
  • Solid execution and “hands-on” attitude;
  • Ability to process information quickly and implement effective solutions;
  • Flexibility to work in a rapidly-changing environment
  • A knack for recognizing patterns and problems;
  • An attitude that views inefficiency as unacceptable and you think of new, improved ways to do things when a process is broken.

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